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Common queries answered
Frequently asked Questions
Placing a custom order is a straightforward process that begins with a consultation. Simply reach out to our sales team, and we’ll schedule a call to discuss your specific requirements. During this conversation, we’ll explore design options, materials, quantities, and any special features you desire. Our team will then provide you with a detailed quote and timeline. Once you approve, we’ll create digital mockups for your review before moving forward with production. We’re committed to bringing your vision to life and will work closely with you at every step to ensure your complete satisfaction.
Our Mahjong tiles are the result of years of expertise and a passion for quality. We use premium materials sourced from trusted suppliers, ensuring durability and a superior feel. Our manufacturing process combines traditional craftsmanship with modern technology, resulting in tiles that are precisely balanced and sized. We offer a wide range of customization options, from classic designs to innovative modern styles. Each set undergoes rigorous quality control checks to ensure consistency and excellence. Whether you’re looking for tournament-grade sets or luxury editions, our tiles are designed to exceed expectations and stand the test of time.
Quality consistency is at the heart of our manufacturing process. We start by sourcing high-grade materials from reliable suppliers. Our production lines are equipped with state-of-the-art machinery that ensures precision in cutting and engraving. We employ a team of skilled artisans who oversee the production, bringing their expertise to bear on every set. Throughout the manufacturing process, we conduct regular quality checks, comparing each piece against our strict standards. For large orders, we use statistical quality control methods to ensure uniformity across the entire batch. Before shipping, each set undergoes a final inspection. This multi-layered approach guarantees that whether you order 100 sets or 10,000, each one meets our exacting standards of quality.
Our turnaround time varies depending on the complexity of the order and current production volumes. For standard designs, we typically complete bulk orders within 4-6 weeks from the date of order confirmation. Custom designs may require additional time for the design phase and sampling. We always provide a detailed timeline during the quoting process, breaking down each stage from design to delivery. If you have a specific deadline, we encourage you to let us know upfront, and we’ll do our best to accommodate your schedule. For urgent orders, we offer expedited production options, though these may incur additional costs. Rest assured, we always strive to deliver on time without compromising on quality.
We’re committed to environmental responsibility and offer several eco-friendly options. Our sustainable line includes sets made from responsibly sourced bamboo and recycled materials. We use water-based, low-VOC paints and finishes to reduce environmental impact. Our eco-friendly packaging is made from recycled and biodegradable materials. We’re constantly researching new sustainable materials and production methods to expand our green offerings. If environmental considerations are important for your market, we’d be happy to discuss our latest eco-friendly options and even explore custom solutions that align with your sustainability goals.
We have extensive experience in international shipping and work with reliable global logistics partners to ensure your orders reach you safely and on time. We offer a range of shipping options to balance speed and cost-effectiveness according to your needs. All our shipments are fully insured, and we take great care in packaging to prevent any damage during transit. We handle all necessary customs documentation to ensure smooth clearance. For large orders, we can arrange for split shipments or use container services. We provide tracking information for all shipments and our team is always available to assist with any shipping-related queries or concerns.
Absolutely! We specialize in crafting Mahjong sets for various regional variants, including Chinese, Japanese, American, and European styles. Our design team is well-versed in the specific requirements of each variant, from tile count to unique symbols and scoring systems. We can also incorporate regional artistic elements or cultural motifs into the designs. For new or lesser-known variants, we collaborate closely with our clients to understand the exact specifications. We’re always excited to work on unique regional styles, as it allows us to expand our expertise and offer even more diverse products to our global clientele.
We stand behind the quality of our products with a comprehensive warranty. All our standard Mahjong sets come with a one-year warranty against manufacturing defects. This covers issues like premature wear, color fading, or structural problems under normal use. For our premium and luxury lines, we offer extended warranties of up to five years. In the rare event that you encounter any issues, our customer service team will guide you through a simple claim process. We may request photos or, in some cases, the return of the product for inspection. Once verified, we’ll promptly replace the defective items or provide a suitable solution. Our goal is always to ensure your complete satisfaction and maintain the trust you’ve placed in our products.